Frequently Asked Questions
Everything you need to know for a hauntingly perfect look.
When should I order to ensure my costume arrives before Halloween?
To guarantee delivery by October 31st, we recommend placing orders with standard shipping by October 15th. For last-minute shoppers, we offer expedited 2-day and overnight shipping options at checkout.
How do I determine the right size for my costume?
Costume sizing often differs from everyday apparel. Please refer to the specific 'Size Chart' link on each product page, which includes detailed measurements for chest, waist, and height to ensure a perfect fit.
What is your return policy for seasonal items?
We accept returns on unworn, unopened costumes within 30 days of purchase. However, please note that all returns must be initiated by October 24th to be eligible for a refund. Items purchased after this date are final sale.
Are the accessories shown in the photos included?
Each product description includes a 'What's Included' section. While some bundles feature props, items like boots, wigs, and weapons are often sold separately to allow for customization.
Do you offer group or bulk discounts?
Yes! If you are dressing up a group of 5 or more, please contact our support team for a special discount code. We love helping squads, families, and corporate teams coordinate their themes.
Can I wash my costume?
Most costumes are made of delicate materials and are labeled 'Dry Clean Only' or 'Spot Clean.' We recommend checking the care label inside the garment to prevent damage to sequins, faux fur, or foam structures.